Helpdesk PRO - plugin for the "Helpdesk" app
Plugin "Helpdesk PRO" extends the functionality of the "Helpdesk" application
The following features will be available to you
Mobile version of the entire application
Process requests from any device. Full functionality of the desktop version will be available.
Ability to create new requests from messages
Customers often continue communication within old tickets instead of creating new ones. Plugin allows creating new requests from such messages. You no longer need to copy text, re-save attachments, or re-enter contact details to move a message into a new ticket.
Starred messages
Highlight important news for yourself. In long correspondence, it's easy to lose an important message. Plugin allows you to visually mark such messages so you can easily find them later.
Attachment
All attachments from all requests on one page. You can delete unnecessary files either in groups or individually.
Spam list
If you don't want to receive news from specific email addresses, define them as spam. A request marked as spam will be automatically and completely removed. Requests from spam addresses will not be accepted. If needed, you can also delete the contact along with the request.
Contact fields constructor
Display any contact data fields within the request content (website, address, email, phone, company, etc.). Field formatting (appearance changes) and display position selection are available. Settings are individual for each manager, so there is no limitation to a single global settings set.
Additional request fields constructor
Display additional request fields (Admin - Fields Constructor) on the general requests list. Helps understand requests through formatted output of individual field data. Appearance customization is possible. Settings are individual for each manager, allowing you to avoid being limited to one universal settings set.
Quick image preview
Clicking on an image attached to a request opens a gallery view of images from the news.
Editing additional fields
Possibility to edit additional fields directly within requests. Additional fields can be created via the "Admin - Fields Constructor" section.
Change request colors
Highlighting unread news, active request.
CRM Tags
Possibility to add CRM tags directly from the request. Tags are added to the contact. Then it is convenient to make targeted selections based on tags in the CRM application. Using this feature requires a CRM app.
Tags in request list
Possibility to display tags in request lists.
| Technical specifications | |
Developed for | Helpdesk |
Localization settings | English, Polish, Russian |
UI backend support | 1.3 |
Software type | Plugin |
Free | No |
| Developer and version plugins | |
Designer (programmer) | iGaponov |
License | Web Systems Pro |
Version | 1.3.1.1.wsp |
Update | 12/30/2022 |
