Response templates - plugin for the "CRM" application

Prepare ready-made answers to frequently asked questions and send them to customers in chat conversations using a single button.

You will immediately get several benefits when working with customers.

All the features of plugins "Response templates".

• Automatic selection of popular response themes. Each time you select a response theme to send to a customer, plugin remembers it and next time will immediately suggest the most popular themes for you to choose from. For each employee, the list of popular themes is created individually.
• Teamwork. If several of your employees respond to customer inquiries, each can create their own response themes, and others can also use them.
• Shared response themes. A user with administrator privileges can create response themes shared by everyone — they are suggested higher in the list of available themes when sending a response to a customer.
• Creating responses from multiple themes. If you need to send a long response to a customer, each sentence or paragraph can be inserted from a separate theme, and then the entire created text can be sent.
• Quick link search. With the plugin, it is convenient to send a customer a link to any product in your store, information page of the "Site" and other apps, or help article of "Hub" — use the built-in search capabilities.