Updates o aplikacji "Helpdesk"

2.0.8.200.1.wsp June 15, 2026

• Minor compatibility improvement with the latest framework version.

2.0.8.200.0.wsp February 12, 2026

• Updated the base theme Default.

2.0.7.193.0.wsp October 6, 2025

• Removed several identified issues.

2.0.6.188.0.wsp February 12, 2025

• Fixed several detected bugs and errors.

2.0.5.182.1.wsp January 6, 2025

• Confirmed compatibility with the latest framework version 3.4.1.961.2.wsp.

2.0.5.182.0.wsp November 20, 2024

• Adapted to the updated version of the "Site" application.

2.0.4.180.0.wsp November 6, 2024

• Improved the project management section.
• Improved support for the latest PHP versions.

2.0.3.177.0.wsp October 1, 2024

• Improved application usability and fixed several identified issues, including on smartphones and tablets.

2.0.2.169.0.wsp June 24, 2024

• Introduced several useful enhancements to the new UI 2.0 interface.

2.0.1.165.0.wsp June 4, 2024

• Added the new UI 2.0 user interface - with dark mode and mobile device support.

1.3.2.126.0.wsp December 28, 2023

• Fixed the use of a custom template text during request-related actions.

1.3.1.125.0.wsp December 27, 2023

• Removed several user interface issues.
• Improved integration with the latest CRM version.
• Fixed localization.

1.3.0.118.3.wsp December 7, 2023

• Updated the application icon in the UI 2.0 style.

1.3.0.118.2.wsp October 26, 2023

• Updated support link for the "Default 4.0" theme.

1.3.0.118.1.wsp October 20, 2023

• Corrected author data.

1.3.0.118.0.wsp July 3, 2023

• Fixed display of requests received as news email.
• Added the ability to require mandatory client authorization in Settings forms published on a personal account using a code snippet. This can help prevent anonymous requests not linked to any contact.
• Fixed the "Variables" link in Settings actions with requests.
• Improved security system.
• Improved support for the latest PHP versions.

1.2.19.101.1.wsp January 24, 2023

• Minor fixes to the "Default 3.0" design theme.

1.2.19.101.0.wsp October 26, 2022

• Minor localization fix.

1.2.18.98.3.wsp January 16, 2022

• Fixed the application installation file.

1.2.18.98.2.wsp January 12, 2022

• Minor fixes in localization files.

1.2.18.98.1.wsp December 26, 2021

• Fixed text and image display in requests received by email.

1.2.17.94.1.wsp October 13, 2021

• Added Polish language.

1.2.17.94 September 1, 2021

• Fixed SQL error when creating a new request using a form where the Subject field is disabled.

1.2.16.92 July 19, 2021

• For new users, the setting "Mark as unread: all requests" is now disabled by default to optimize application performance.
• Fixed PHP error when running the "Helpdesk" CRON task.

1.2.15.88 May 24, 2021

• Improved PHP 8 support.

1.2.14.87 March 4, 2021

• Fixed image display on the request page when images were pasted into the news email text from the clipboard in an email client.
• Fixed errors in advanced request search.

1.2.13.82 December 24, 2020

• Fixed an issue with receiving empty request text when a customer adds a large image to the text from the clipboard.
• Fixed minor PHP errors.

1.2.12.79 October 9, 2020

• Fixed the Text Editor functionality in the request submission form.
• Fixed an error when using PHP version 7.4.

1.2.11.78 October 9, 2020

• Bug fixes.

1.2.11.76 July 13, 2020

• Fixed the Text Editor functionality in the request submission form.

1.2.10.73 June 10, 2020

• Improved security system.

1.2.9.71 April 28, 2020

• Improved PHP 7.4 compatibility.

1.2.8.65 June 27, 2019

• Fixed minor errors

1.2.7.61 October 19, 2018

• Optimized performance when handling a large number of requests from a single customer.

1.2.6.58 October 10, 2018

• Fixed minor errors

1.2.5.56 October 10, 2018

• Fixed minor errors

1.2.4.43 March 27, 2018

• Migrated the application to a new version of the visual text editor.

1.2.3.35 August 9, 2017

• Fixed an issue with assigning a group that has restricted permissions.

1.2.2.34 August 1, 2017

• Enhanced HTML filtering when adding a query from the frontend.
• Fixed image loading in the FAQ editor.

1.2.1.32 July 18, 2017

• Added a confirmation element to the request form constructor for agreeing to website terms, such as the privacy policy.

1.2.0.11 March 25, 2016

• Fixed display of query content when selecting the second, linked request list view mode in the backend.
• Fixed an error inserting variable values into email notification text.
• Improved localization.
• Fixed minor visual issues.

1.2.0.8 March 10, 2016

• Added the ability to create automatic actions-executed without user involvement. Automatic actions are triggered using the standard CRON task "Helpdesk". Automatic actions are applied only to requests received after the action was created.
• Added the ability to publish "FAQ" categories separately across different websites configured under the same Web-systems.pro account.
• Various user interface improvements and bug fixes.

1.1.1.42877 October 15, 2015

• Fixed minor errors

1.1.1.42829 October 14, 2015

• We discovered that in some cases a request from a registered Customer was associated with an unknown "unnamed" contact. This issue has been fixed in this update.

1.1.1.39766 June 23, 2015

• Improved the appearance of the query page in the customer account
• Visual Editor is generated in the form builder for text paragraph fields
• Fixed minor errors

1.1.0.39035 May 21, 2015

• In the email template settings, added a new variable "Reply with 1 click", which inserts a link into the email template allowing the Customer to quickly respond and rate the reply.
• Added a visual editor for creating email templates news.
• Added the ability to define the page from which the customer's request is sent, if the request submission form is available on multiple website pages.
• Improved the interface of the query view page in the backend.
• Fixed minor errors and UI issues.

1.1.0.38004 April 8, 2015

• Fixed minor errors.

1.1.0.37937 April 6, 2015

• Fixed minor errors.

1.1.0.37853 April 1, 2015

• Fixed minor errors.

1.1.0.37289 March 13, 2015

• Fixed minor errors.

1.1.0.37061 March 5, 2015

• Fixed minor errors.

1.1.0.36970 March 3, 2015

• Improved interface and navigation in the FAQ section
• New user permission "Can be assigned to requests"
• Various minor improvements and bug fixes

1.0.2.35958 December 25, 2014

• Added FAQ search when inserting into the text editor in the "Helpdesk" sidebar.
• Added search for published FAQs for website visitors.
• Added ability to configure email notifications about new requests received via email sources.
• Improved configuration of reply handling rules in email source properties.

1.0.2.35701 December 15, 2014

• Added ability to use FAQs when preparing texts on the request processing page
• Improved FAQ publication management on the website
• Added FAQ HTML editor
• Fixed minor interface bugs and issues

1.0.2.34971 November 25, 2014

• Multiple threads significantly expanding the ability to configure request processing procedures
• Additional fields requests allowing customers to send inquiries containing various additional parameters
• Questions and answers that can be used to quickly add template responses, as well as publish on the website in the FAQ section
• Designing published request submission forms using custom CSS styles
• Tags of requests; adding tags on the request page and navigating via tag cloud
• Embedding multiple new request submission forms into the personal account
• Embedding multiple new request submission forms via backend (the "New request" button)
• Customer identification in email requests via the Reply-To address
• New request list view mode ("Split") enabling simultaneous viewing of the list and the currently open request
• Opening full customer information without leaving the request page
• Multiple user interface improvements

1.0.1.32659 September 2, 2014

• Support for compatibility with the "Default 2.0" theme update in version 2.1.0.

1.0.1.29878 April 24, 2014

• Minor change in the theme design to support "Default" 2.0.

1.0.1.27825 December 30, 2013

• Bug fixes and minor improvements.

1.0.1.27798 December 26, 2013

• New request list view.
• Advanced search by action type and performer.
• Fixed bugs that sometimes occurred during parsing of large news emails and automatic request page updates.

1.0.1.27510 December 19, 2013

• Fixed error during parsing of certain news emails.
• Increased text input field size in personal account actions.
• Improved interface for editing workflow settings.

1.0.1.27200 December 13, 2013

• Added requirement to fill in subject and message when creating a new request.
• Added ability to select a default performer for requests created by customers in the personal account.
• Added ability to specify arbitrary email addresses for notifications when performing request actions.

1.0.1.27086 December 9, 2013

• Added separate setting to send notifications to the assigned group.
• Added frontend mode "Helpdesk" with only the customer's personal account, without a public request submission form.
• Fixed error in updating the indicator next to the application icon.
• Eliminated creation of duplicate requests when receiving news from certain mail servers.
• Fixed saving unread request settings in the sidebar.
• Fixed incorrect processing of quotation marks in email notification subjects.
• Fixed bug that occurred during prolonged work in the application backend.

November 21, 2013

• Initial release.