Twitter (X) - plugin for the "CRM" application

Basic features of the plugins Twitter (X).

Plugin "Twitter" adds the ability to receive news in CRM from users of the Twitter social network.

Plugin can also be used to receive transaction requests. To do this, configure new deals to be created from news received from "Twitter".

The connection to the social network can be configured in the "Settings → Sources of transactions" section. To configure the integration, you need a Twitter account.

Step-by-step configuration instructions.

Monitoring user activity.

Thanks to this plugin, you can also monitor the activity of Twitter users, which allows you to better understand their needs and interests. The integration also enables automatic responses to news, which significantly speeds up customer service.

Managing communication in CRM.

Integration with Twitter allows for direct redirection of conversations from Twitter to the appropriate departments in CRM, which makes communication management more effective. Thanks to this, sales and customer service teams gain insight into the complete history of interactions with users.

Settings of alerts and notifications.

Additionally, using the plugins, you can configure alerts that will notify you about important mentions on Twitter. This allows for a quick response to potential problems and for engaging in conversations in real time.